A field-service flow, not a lawn estimate.
The intake is built around what the system is doing, when the issue started, and what equipment is involved. That makes the first visit more useful before anyone starts swapping parts.
01 — Describe the symptom
Dry area, leak, dead zone, controller fault, standing water, seasonal service, lighting issue, or upgrade.
02 — Give the system context
Controller type, timing, recent construction, winter history, location of water, and optional photos.
03 — Confirm a diagnostic window
The preferred date and window are reviewed against the service route before the visit is confirmed.